Scentora Premium Perfumes (“Scentora”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect and process your information when you visit our online perfume store, create an account, subscribe to our communications, contact our customer support team, or place an order.

Depending on how you interact with Scentora, we may collect the following information:

• Identity Information: Your name and account information.
• Contact Information: Your email address, phone number, billing address and delivery address.
• Order Information: Perfumes or fragrance products purchased, order value, order history, delivery information and return details.
• Payment Information: Information required to process your transaction. Where a third-party payment provider is used, sensitive payment information is processed securely by that provider.
• Technical Information: Your IP address, browser type, device type, operating system and information collected through cookies.
• Communication Information: Messages, enquiries, product questions, reviews or customer support communications you send to us.
• Marketing Preferences: Your preferences regarding promotional emails, fragrance launches, offers and other marketing communications.

We may use your personal information for purposes including:

• Processing and confirming your perfume orders.
• Arranging shipping and delivery of your purchases.
• Providing order updates and customer support.
• Managing returns, refunds and other after-sales services.
• Improving our website, fragrance collection and customer experience.
• Preventing fraudulent transactions and protecting our store.
• Sending promotional offers, new perfume launches and other marketing communications where you have chosen to receive them.
• Complying with legal, tax, accounting and regulatory requirements.

Scentora does not sell or rent your personal information to third parties.

We may share limited information with trusted service providers where necessary to operate our online store and complete your purchase, including:

• Courier and Delivery Partners: To deliver perfume orders to your provided address.
• Payment Providers: To securely process eligible online payments.
• E-commerce Providers: Including services used to operate and maintain our online store.
• Technology Providers: Such as website hosting, analytics, email and security services.
• Legal Authorities: Where disclosure is required by applicable law or legal process.

Service providers are only given information reasonably required to perform their services.

We take reasonable measures to protect information associated with your purchases.

Where online payment options are available, payment details may be processed directly by secure third-party payment providers. Scentora does not intentionally store complete bank card information on its website.

Cash on Delivery orders may require your name, phone number and delivery address so that your order can be verified and delivered successfully.

Our website may use cookies and similar technologies to provide a smoother shopping experience.

Cookies may help us:

• Remember items added to your shopping cart.
• Remember selected website preferences.
• Understand how visitors use our website.
• Improve website speed and performance.
• Measure the effectiveness of promotions and marketing activities.

You can control or disable cookies through your browser settings. Some features of the website may not function correctly if essential cookies are disabled.

We use reasonable administrative and technical safeguards designed to protect personal information from unauthorised access, disclosure, misuse, alteration or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should also protect their account passwords and avoid sharing sensitive account information with other individuals.

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes and comply with applicable legal requirements.

Certain transaction information may be retained for accounting, tax, fraud prevention and legal record-keeping purposes even after an order has been completed.

Subject to applicable laws, you may contact us regarding your personal information, including requests to:

• Access information we hold about you.
• Correct inaccurate information.
• Request deletion of eligible personal information.
• Withdraw consent for promotional communications.
• Ask questions regarding how your information is processed.

You can unsubscribe from promotional emails at any time using the unsubscribe option included in the communication where available.

If you subscribe to Scentora's newsletter or promotional communications, we may send you information regarding new fragrances, bestselling perfumes, exclusive offers, restocks, seasonal collections and other brand updates.

You can opt out of these communications at any time.

Our online store is intended for general consumers and is not designed to knowingly collect personal information from children.

If you believe a child has submitted personal information to us without appropriate permission, please contact us so we can review and address the matter.

Our website may contain links to third-party websites or services. Scentora is not responsible for the privacy practices, content or security of websites operated by other organisations.

We recommend reviewing the privacy policy of any external website you visit.

We may update this Privacy Policy periodically to reflect changes in our services, business practices, technology or legal requirements.

Any updated version will be published on this page. We recommend reviewing this page periodically for changes.

If you have questions about this Privacy Policy or how Scentora handles your personal information, please contact our customer support team.