Once you place an order with Scentora Premium Perfumes, our team begins preparing your fragrance for dispatch.

Orders may be reviewed or confirmed before shipping, particularly for Cash on Delivery orders.

Processing time may vary during weekends, public holidays, sales, product launches, or periods of unusually high order volume.

Scentora delivers perfume orders to eligible locations across Pakistan using trusted courier and logistics partners.

Delivery availability may vary depending on the customer's city, district, or service area.

Certain remote or restricted areas may require additional delivery time or may not currently be supported by our courier partners.

Delivery times are estimates and may vary according to location, courier operations, weather conditions, public holidays, and other factors outside our control.

Shipping charges, where applicable, are displayed at checkout before your order is completed.

From time to time, Scentora may offer free delivery, discounted shipping, or promotional shipping offers.

Any free-shipping offer may be subject to minimum order value, location, promotional period, or other applicable conditions.

Cash on Delivery may be available for eligible orders and locations.

Customers placing COD orders should provide an active phone number so the order can be confirmed and the courier can contact the recipient if necessary.

Please ensure that someone is available at the delivery address to receive the parcel and make payment where required.

Once your order has been dispatched, tracking details may be provided through email, SMS, WhatsApp, or another available communication channel.

Tracking information may take some time to update after a parcel has first been handed over to the courier.

If your tracking information has not updated for an extended period, you may contact our customer support team for assistance.

Customers are responsible for providing accurate delivery information when placing an order.

If you notice an error in your name, phone number, city, or delivery address, please contact us as quickly as possible before your order is dispatched.

A delivery attempt may fail if:

• The recipient is unavailable.
• The provided phone number cannot be reached.
• The delivery address is incomplete or incorrect.
• The customer refuses to receive the parcel.
• The courier cannot access the delivery location.

Courier partners may attempt redelivery depending on their service policy.

If the parcel is returned to Scentora after unsuccessful delivery, additional shipping charges may apply if the customer requests reshipment.

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Delays may be caused by:

• Courier or logistics disruptions.
• Weather conditions.
• Public holidays.
• High-volume sale periods.
• Remote delivery locations.
• Security or access restrictions.
• Events outside Scentora's reasonable control.

We appreciate your patience when unexpected delivery delays occur.

We take care when packing fragrance products, but damage can occasionally occur during transportation.

If your perfume bottle or parcel arrives damaged, broken, leaking, or visibly compromised, please contact us as soon as possible.

You may be asked to provide:

• Your order number.
• Photographs of the parcel.
• Photographs of the perfume bottle and packaging.
• A short description of the damage.

Eligible cases will be handled according to our Refund Policy.

If your order arrives with an item missing or you receive a different perfume than the one you ordered, please contact our support team with your order information.

We may request photographs or other evidence so that our team can verify and resolve the issue.

Depending on the courier and delivery method, customers may not be permitted to open or inspect a Cash on Delivery parcel before completing payment.

If you discover a problem after receiving the order, please retain the packaging and contact Scentora Customer Care.

Unless specifically stated otherwise on our website, Scentora's standard online delivery service is intended for customers within Pakistan.

International shipping availability may be introduced separately and may involve different delivery charges, customs requirements, and shipping conditions.

If you need help regarding an order, shipment, delivery delay, or tracking information, please contact our customer care team.